Operational Competence and Confidence

at Speed of Thought → Innovative new AI

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Finance - Credit Card
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Travel and Leisure - Airline
Telco - Mobile Phone Provider
Hospitality - Hotel Reservations
Retail - Women's Clothing
Real Estate - Housing Rentals
Insurance - Auto
Logistics - Shipping and Receiving

Customer engagement and interaction

A full customer service team, powered by AI

Don't settle for a basic chatbot - your customers deserve better. Get a fully stocked, AI-powered customer service automation platform that resolves more inquiries with the least amount of effort.

Customer engagement and interaction

Customer Service

Transform your team and turn customer service agents to AI coaches, who will guide your AI to improve over time and increase Automated Resolution rates.

Call Center Solutions   

Transform AI into your top-performing agent

Intelligently resolve customer inquiries with sophisticated, coachable AI that identifies what matters most, so you can focus on delivering extraordinary customer experiences

Resolve more phone calls with voice AI

Don't settle for a basic chatbot - your customers deserve better. Get a fully stocked, AI-powered customer service automation platform that resolves more inquiries with the least amount of effort.

Customer engagement and interaction

Sales & Marketing

Continuously improve the customer experience by focusing on the areas with the biggest opportunity for improvement.

Onboard a top performing AI Agent

Take on more complex cases than ever before with an AI agent that seamlessly weaves together knowledge of your company, products, and policies with codeless integrations to craft resolutions just as unique as the customer it's serving.

Transform AI into your top-performing agent

Intelligently resolve customer inquiries with sophisticated, coachable AI that identifies what matters most, so you can focus on delivering extraordinary customer experiences

Customer engagement and interaction

Logistics

Replace script-heavy, hard-coded chatbots with a powerful AI Agent that’s easy to deploy and continuously improve.

Resolve more phone calls with voice AI

Don't settle for a basic chatbot - your customers deserve better. Get a fully stocked, AI-powered customer service automation platform that resolves more inquiries with the least amount of effort.

Transform AI into your top-performing agent

Intelligently resolve customer inquiries with sophisticated, coachable AI that identifies what matters most, so you can focus on delivering extraordinary customer experiences

Flawless process engineering and automation

A full customer service team, powered by AI

Our AI-powered platform helps you deliver digital innovation faster and with less risk by providing a fundamentally better approach to test automation.

process engineering and automation

Transforming your policies, ideas or actions into defined workable processes (flowcharts)

Codeless test automation powered by Vision AI optimizes and accelerates end-to-end testing of all mission-critical applications and business processes across the enterprise.

Continuous testing for digital businesses

Codeless, easy-to-use cloud-based test automation for SaaS apps. It is model-based and uses simulations and scalable execution to help QA teams validate business flows.

Transform AI into your top-performing agent

Intelligently resolve customer inquiries with sophisticated, coachable AI that identifies what matters most, so you can focus on delivering extraordinary customer experiences

process engineering and automation

Automate the processes that are repetitive and non-creative

You don’t need to buy multiple tools to automate customer service across different markets and modalities. Launch an AI Agent on web, mobile, social, SMS, and phone channels.

Automate all types of testing

Our platform automates all phases of testing, from unit testing to user acceptance and performance testing, with support for virtually any packaged, mobile, or custom application.

Transform AI into your top-performing agent

Intelligently resolve customer inquiries with sophisticated, coachable AI that identifies what matters most, so you can focus on delivering extraordinary customer experiences

Business insights and analytics

A comprehensive contact center solution for every industry.

Automate more customer interactions with AI-powered self-service, engage customers across multiple communication channels with omnichannel capabilities, optimize workforce efficiency with workforce engagement tools, empower agents with AI that proactively assists them, and uncover valuable insights with customer experience analytics.

Business insights and analytics

Insights into your data

The only solution that combines an AI chatbot, help desk, and proactive support—so you can keep costs low, support teams happy, and customers satisfied.

Better tickets for your team and your customers

Resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates.

Help your customers help themselves

Connect your help center across the whole platform—so your customers can find the most accurate answers when and where they need them.

Business insights and analytics

Analytics and patterns based on data, interactions and feedback

Quickly demonstrate security best practices and compliance readiness at cloud-native scale for sensitive data across all your public cloud, multi-cloud and on-premises environments.

Demonstrate security best practices

Streamline your risk management program with data monitoring and security and configuration analyses required for rapid, cost-effective continuous compliance readiness for security frameworks like HIPAA, NIST, CMMC, or ISO 27001.

Manage compliance at cloud scale

Power your security compliance with a cloud-native SaaS platform that collects, stores and analyzes exabytes of security logs and event data, including context into user activities.

Business insights and analytics

Actionable Business Intelligence - Business Intelligence

Continuously improve the customer experience by focusing on the areas with the biggest opportunity for improvement.

We're always building

The platform instantly integrates with your existing knowledge sources and business systems to automatically resolve customer conversations.

Next-generation security operations

Take on more complex cases than ever before with an AI agent that seamlessly weaves together knowledge of your company, products, and policies with codeless integrations to craft resolutions just as unique as the customer it's serving.

Data

Continuously improve the customer experience by focusing on the areas with the biggest opportunity for improvement.

Privacy

Take on more complex cases than ever before with an AI agent that seamlessly weaves together knowledge of your company, products, and policies with codeless integrations to craft resolutions just as unique as the customer it's serving.

Compliance

Take on more complex cases than ever before with an AI agent that seamlessly weaves together knowledge of your company, products, and policies with codeless integrations to craft resolutions just as unique as the customer it's serving.

Governance

Take on more complex cases than ever before with an AI agent that seamlessly weaves together knowledge of your company, products, and policies with codeless integrations to craft resolutions just as unique as the customer it's serving.

Streamline & Economize

Keep your Customers

You might be thinking...

Adding yet another service to the mix could complicate things even more.

Think AGAIN!

SMARTY Agents Streamline operations, by cutting down on bulky services and reducing your costs.

Industry Use Case

Continuously improve the customer experience by focusing on the areas with the biggest opportunity for improvement.

Travel & Leisure

Use Case:

Handling booking inquiries, cancellations, and rescheduling efficiently

Pain Point:

Managing a high volume of booking changes and customer inquiries during peak travel seasons or unforeseen events.

Solution:

SMARTY Agent swiftly processes booking changes and addresses customer concerns, reducing wait times and improving customer satisfaction.

Utilities

Use Case:

Addressing service outages and billing inquiries

Pain Point:

Quickly responding to customer concerns about service disruptions, outages, or billing issues.

Solution:

SMARTY Agent swiftly processes booking changes and addresses customer concerns, reducing wait times and improving customer satisfaction.

Insurance

Use Case:

Simplifying policy information and claim processing

Pain Point:

Addressing complex policy inquiries and efficiently managing claim requests.

Solution:

SMARTY Agent demystifies policy details, clarifies coverage, and streamlines the claims process, enhancing customer trust and loyalty.

Automotive

Use Case:

Scheduling vehicle services and addressing customer concerns

Pain Point:

Coordinating service appointments and handling various customer inquiries.

Solution:

SMARTY Agent books service appointments, provides maintenance updates, and answers vehicle-related questions, optimizing customer support.

Medical

Use Case:

Managing appointment scheduling and patient inquiries

Pain Point:

Handling high volumes of appointment requests and addressing patient concerns.

Solution:

SMARTY Agent streamlines appointment booking, shares clinic information, and answers general health inquiries, improving patient experiences

Finance

Use Case:

Assisting with account management and fraud prevention

Pain Point:

Addressing account inquiries and proactively detecting fraudulent activities.

Solution:

SMARTY Agent helps with account-related questions, tracks suspicious activities, and supports fraud prevention efforts, ensuring customer security.

Telco

Use Case:

Resolving connectivity issues and managing plan changes

Pain Point:

Troubleshooting network problems and processing plan modifications.

Solution:

SMARTY Agent guides customers through connectivity troubleshooting, assists with plan changes, and clarifies billing details, enhancing customer satisfaction.

Food and Entertainment

Use Case:

Processing orders and addressing customer concerns

Pain Point:

Managing high volumes of orders and handling customer complaints.

Solution:

SMARTY Agent takes orders, addresses menu inquiries, and handles customer complaints promptly, ensuring a seamless customer experience.

Hospitality

Use Case:

Managing room bookings and addressing guest inquiries

Pain Point:

Handling reservation changes and addressing various guest concerns.

Solution:

SMARTY Agent facilitates room bookings, assists with special requests, and answers guest inquiries, improving overall guest satisfaction.

Retail

Use Case:

Assisting with product inquiries and order tracking

Pain Point:

Providing prompt support for product questions and order status updates.

Solution:

SMARTY Agent helps customers with product information, tracks order status, and handles returns or exchanges, boosting customer loyalty.

Real Estate - Housing and Rentals

Use Case:

Providing property information and scheduling viewings

Pain Point:

Responding to property inquiries and coordinating viewing appointments.

Solution:

SMARTY Agent shares property details, answers common questions, and schedules viewings, streamlining the rental or purchase process.

Logistics

Use Case:

Managing shipment tracking and addressing customer inquiries

Pain Point:

Providing real-time shipment updates and handling various customer concerns.

Solution:

SMARTY Agent offers shipment tracking, resolves shipping issues, and answers customer inquiries, enhancing the overall customer experience.

Frequently Asked Questions

How does voice automation benefit my business?

Voice automation using our SMARTY Agent streamlines customer service, reduces call handling time, improves customer satisfaction, and cuts operational costs by providing accurate information quickly and efficiently.

Can SMARTY Agent integrate with our existing CRM or other systems?

Yes, SMARTY Agent can seamlessly integrate with your existing CRM and data sources to provide personalized and context-aware customer support.

How does SMARTY Agent handle multiple communication channels?

SMARTY Agent is designed to provide omnichannel support, handling voice calls, text messaging, web chat, and email, ensuring a consistent customer experience across all touchpoints.

What industries can benefit from SMARTY Agent services?

SMARTY Agent services are suitable for various industries, including telco, hospitality, retail, real estate, insurance, logistics, food and entertainment, medical, and automotive.

How do I train SMARTY Agent for my specific business needs?

You provide us with your Standard Operating Procedures (SOPs) and policies. We then train your SMARTY Agent using these materials and by observing your senior representatives in action.

How long does it take to implement SMARTY Agent in my business?

The implementation process typically takes between 2-6 weeks, depending on the complexity of your business requirements and integrations needed.

Is SMARTY Agent secure and compliant with data protection regulations?

Yes, our platform is SOC-2, PCI/DSS, HIPAA, and GDPR compliant, ensuring the security and confidentiality of your customer data.

Can SMARTY Agent understand and respond to complex customer queries?

Absolutely! SMARTY Agent is designed to comprehend and respond to complex questions, providing accurate answers, and engaging customers in a natural, conversational manner.

Can SMARTY Agent help reduce my customer support costs?

Yes, by deploying SMARTY Agent in your business, you can decrease your live agent workforce, boost productivity, and lower operating expenses, resulting in cost savings.

How do I know if SMARTY Agent is right for my business?

SMARTY Agent is suitable for businesses looking to enhance their customer support, streamline operations, and improve customer satisfaction. If you're unsure, we recommend exploring our use cases and assessing how SMARTY Agent aligns with your business needs.

Contact Us for Demo & Pricing

Our team is just a click away, ready to demonstrate our system, assist you with questions and  provide you with the information you need.

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